Shipping Policy

Thank you for choosing Vampeak Sources for your mental health needs. We strive to provide you with the highest quality products and services. Please read our shipping policy carefully to understand how we handle the delivery of both digital and physical items.

1. Delivery of Digital Products:
a. Digital products, such as digital guides, audio files, or other downloadable content, will be delivered to the email address provided during the checkout process.
b. Upon successful payment, you will receive an email containing the necessary instructions and links to access and download your digital product(s).
c. Please ensure that the provided email address is accurate and accessible. We are not responsible for any delivery issues arising from incorrect or inaccessible email addresses.

2. Delivery of Consultation Services:
a. Consultation services are conducted through video chat platforms, including but not limited to Zoom, Google Meet, Skype, and FaceTime.
b. After scheduling your consultation via email or by calling our phone number during working hours, we will provide you with the necessary details to connect with our mental health professional.
c. It is your responsibility to have the required software and equipment, as well as a stable internet connection, to participate in the consultation.

3. Delivery of Physical Items:
a. Some items offered by Vampeak Sources may be physical products, such as books or merchandise.
b. We will ship physical items to the address provided during the checkout process. Please ensure that the provided address is accurate and up to date.
c. Shipping costs and delivery times for physical items will be displayed during the checkout process. Please review this information before finalizing your purchase.
d. We will make every effort to process and ship physical orders promptly. However, please note that delivery times may vary depending on your location and other external factors beyond our control.

4. Order Tracking:
a. For digital products and consultation services, tracking is not applicable as they are delivered electronically.
b. For physical items, we will provide you with a tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your shipment.

5. Returns and Refunds:
a. Due to the nature of our products and services, returns and refunds are subject to our Refund Policy. Please refer to our Refund Policy for detailed information on this matter.

6. Contact Us:
If you have any questions or concerns regarding our shipping policy or need assistance with your order, please contact us via email or by calling our phone number during our working hours.

Please note that this shipping policy is subject to change without prior notice. We recommend reviewing it periodically to stay informed about any updates.

We apologize for any inconvenience caused, but at this present time, we do not offer international shipping. We appreciate your understanding and support.